Freys Hotel, Stockholm, Sweden
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  1. Anonymous
    5.0 out of 55.0 / 5
    Anonymous Incheckning 2019-07-03 (3 nätter)

    Det bästa: Location and pleasant staff.
    Kunde förbättras: Staff were wonderful and helpful when my uncle sprained his ankle. They went above and beyond. Please thank them.
    My only comment would be key retrieval is a bit trying when the front desk is busy. Not staffs fault.
    Övriga kommentarer: Br... (visa mera)

    10 hours ago
  2. Carlo Ceffa
    4.0 out of 54.0 / 5
    Carlo Ceffa Incheckning 2019-07-15 (3 nätter)

    Kunde förbättras: Room cleaning

    2 days ago
  3. Anonymous
    5.0 out of 55.0 / 5
    Anonymous Incheckning 2019-07-12 (5 nätter)

    Det bästa: sehr gute Atmosphäre. Super Lage, gutes Restaurant, freundliches Personal

    Kunde förbättras: alles o. K.

    Övriga kommentarer: Kann ich nur weiter empfehlen.

    2 days ago
  4. Anonymous
    4.5 out of 54.5 / 5
    Anonymous Incheckning 2019-07-08 (4 nätter)
    3 days ago
  5. Kirsa Bayer
    5.0 out of 55.0 / 5
    Kirsa Bayer Incheckning 2019-07-05 (4 nätter)

    Det bästa: The entire experience was the best. The location, the cute door key, the decor, the people and the restaurant was Amazing! The apple beer I had everyday! The breakfast was so good. Loved the eggs and waffles so much food and so many great choices for breakfast! What a great value, I can... (visa mera)

    3 days ago

    Freys Hotel

    Dear Kirsa,

    Thank you for writing this very kind review. It makes us very happy to read you enjoyed spending your time here in Stockholm with us. Our keys are important and they bring a old-school/traditional feel to the hotel that we really like. I hope we get the chance to spoil you once more. Welcome back!

    Reservations Department

    Sara

    2 days ago  
  6. Anonymous
    5.0 out of 55.0 / 5
    Anonymous Incheckning 2019-07-01 (1 natt)

    Det bästa: Location to Arlanda Express and breakfast buffet

    Kunde förbättras: Everything was great

    3 days ago

    Freys Hotel

    Hi,

    Thank you for taking your time to give such a lovely review. Glad to see you liked our location and breakfast.

    We are looking forward to welcoming you again!

    Reservations Department

    Sara

    2 days ago  
  7. Anonymous
    4.5 out of 54.5 / 5
    Anonymous Incheckning 2019-07-07 (5 nätter)

    Det bästa: The staff was very friendly, the rooms are small but very clean
    Breakfast was a fantastic - a great start to the new day
    Kunde förbättras: No idea, everything was already well done - maybe you may share some "insider attractions" that are not listed at the travel guides
    Övriga komment... (visa mera)

    4 days ago

    Freys Hotel

    Hi,

    Thank you for taking your time to reply to our questionnaire. We are happy to see that you enjoyed staying with us. You can always ask the receptionist for help if you have any questions about Stockholm and so on. Hope to see you here with us soon again!

    Reservations Department

    Sara

    2 days ago  
  8. Pavla Pohanova
    5.0 out of 55.0 / 5
    Pavla Pohanova Incheckning 2019-07-12 (3 nätter)
    5 days ago
  9. Anonymous
    3.5 out of 53.5 / 5
    Anonymous Incheckning 2019-07-13 (1 natt)
    6 days ago
  10. Anonymous
    5.0 out of 55.0 / 5
    Anonymous Incheckning 2019-07-09 (5 nätter)
    6 days ago
  11. Anonymous
    4.0 out of 54.0 / 5
    Anonymous Incheckning 2019-07-06 (7 nätter)

    Det bästa: Friendly and helpful staff

    Kunde förbättras: More room at the restaurant and waiting breakfast to the tablets by waiters.

    7 days ago

    Freys Hotel

    Hi,

    Thank you for taking your time to reply to our questionnaire.

    Glad to read our staff were to your assistance. We will take your thoughts about the restaurant into consideration.

    Hope to see you back with us in Stockholm soon again!

    Reservations Department

    Sara

    5 days ago  
  12. Henk van Broekhoven
    4.0 out of 54.0 / 5
    Henk van Broekhoven Incheckning 2019-07-11 (2 nätter)

    Det bästa: the place

    Kunde förbättras: fresh the hall in light colours

    7 days ago

    Freys Hotel

    Dear Henk,

    Thank you for giving us your feed-back. It makes us happy to see you had a nice stay here with us. Our location is as you describe very central. I have forwarded your thoughts about he hallways to our stylist. Hope to see you back with us in Stockholm soon again!

    Reservations Department

    Sara

    5 days ago  
  13. Anonymous
    5.0 out of 55.0 / 5
    Anonymous Incheckning 2019-07-09 (2 nätter)

    Det bästa: Trevlig personal och trivsamma rum

    Mycket centralt. Bra restaurang och bra ölutbud

    Kunde förbättras: Är vegetarian. Frukosten kan ha varma grönsaker

    1 week ago

    Freys Hotel

    Hej Roger,

    Tusen tack för att du tog dig tid att svara på vår gästenkät. Vad roligt att du trivdes så bra hos oss. Restaurangen är väldigt trevlig, med stort ölutbud, precis som du beskriver. Jag har vidarebefodrat ditt förslag till vår restaurangansvarige.

    Varmt välkommen tillbaka!

    Bokningsavdelningen

    Sara

    5 days ago  
  14. Marcel Hans Flückiger
    4.5 out of 54.5 / 5
    Marcel Hans Flückiger Incheckning 2019-07-07 (4 nätter)

    Kunde förbättras: There was only one Problem, the elevator was very loud, so sometimes it was hard to get some sleep, caus all the time we wwhere hearing the elevator noise in our room.

    1 week ago

    Freys Hotel

    Dear Marcel,

    Thank you for taking your time to reply to our questionnaire. Happy to read you enjoyed staying with us. I'm sorry about the noise from the elevator. I have forwarded this to our handy man and we will take care of it, thank you for letting us know.

    Please feel free to contact us should you have any further questions or requests. Welcome back!

    Reservations Department

    Sara

    5 days ago  
  15. Asim Lamsal
    5.0 out of 55.0 / 5
    Asim Lamsal Incheckning 2019-07-09 (1 natt)

    Det bästa: The location was superb. The staffs were very kind and friendly. Breakfast was awesome with different varieties of foods. The rooms were clean and tidy
    Kunde förbättras: The prices of the items in the minibar could have been lower. Bathrooms should have some more daily use items in its... (visa mera)

    1 week ago

    Freys Hotel

    Dear Asim,

    Thank you for taking your time to give us your feed-back. Happy to read you enjoyed your stay with us. We have shampoo, soap and body lotion in the rooms, we will take your thoughts about adding something more into consideration. Hope to see you back with us in Stockholm soon again!

    Reservations Department

    Sara

    1 week ago  
  16. Victoria Katzensteiner
    5.0 out of 55.0 / 5
    Victoria Katzensteiner Incheckning 2019-07-08 (2 nätter)

    Det bästa: The food, the service, the Hoteldesign :)

    Kunde förbättras: You are awesome

    1 week ago

    Freys Hotel

    Dear Victoria,

    Thank you for taking your time to reply to our questionnaire. Glad to read you had a nice stay with us. Hope to see you back with us in Stockholm soon again!

    Reservations Department

    Sara

    1 week ago  
  17. Maibritt Adkins
    5.0 out of 55.0 / 5
    Maibritt Adkins Incheckning 2019-07-05 (4 nätter)
    2 weeks ago
  18. Anonymous
    5.0 out of 55.0 / 5
    Anonymous Incheckning 2019-06-10 (2 nätter)

    Det bästa: Service, restaurant, special offers

    2 weeks ago

    Freys Hotel

    Hi,

    Thank you for taking your time to give us your feed-back. It makes us very happy to see you had a pleasant stay. Welcome back soon again!

    Reservations Department

    Sara

    1 week ago  
  19. Apoorv Singhal
    4.0 out of 54.0 / 5
    Apoorv Singhal Incheckning 2019-07-07 (1 natt)

    Det bästa: Location and courteous staff

    Kunde förbättras: You can possibly tie up with a taxi service to help ferry customers within city and to airport etc.

    2 weeks ago

    Freys Hotel

    Dear Apoorv,

    Thank you for taking your time to reply to our questionnaire. Glad see you liked our location. We can always help our guests with taxi reservation, just ask at the reception!

    Hope to see you back with us in Stockholm soon again!

    Reservations Department

    Sara

    1 week ago  
  20. Anonymous
    5.0 out of 55.0 / 5
    Anonymous Incheckning 2019-07-05 (2 nätter)

    Kunde förbättras: Change the shower head to better ones

    2 weeks ago
  21. Anonymous
    4.0 out of 54.0 / 5
    Anonymous Incheckning 2019-07-01 (4 nätter)

    Det bästa: Great restaurant with excellent Belgian beer, rich breakfast buffet
    Kunde förbättras: Room of my parents (superior double room) was better taken care of than mine (single room), leaving the impression that staff cares more about consumers who are willing to pay more. Plus I have NEVER ... (visa mera)

    2 weeks ago

    Freys Hotel

    Dear sir/madame,

    Thank you for taking your time to reply to our questionnaire.

    We are so sorry to hear that this is your impression of us, we strive to treat everyone equally no matter what and apologize sincerely for this.

    We don't have sockets in our bathrooms because of the risk of short circuits as from recommendation of the fire department, and we want to prioritize our guests' safety.

    I have given your feedback to our housekeeping department so we can prevent this from happening again, of course a vacuum cleaners should not be standing in the hallway.

    Please feel free to contact us should you have any further questions or requests.

    Sincerely,

    Andrea

    Reservations Department

    reservations@freyshotels.com

    2 weeks ago  
  22. Anonymous
    2.5 out of 52.5 / 5
    Anonymous Incheckning 2019-07-05 (2 nätter)

    Det bästa: The location was the best. Easy to get there from the Central Station and the Arlanda Express. Good to be able to make a coffe on the room as it was not possible to sit in the restaurant.
    Kunde förbättras: Breakfast was very crowded. not always a good solution to have breakfast in a r... (visa mera)

    2 weeks ago

    Freys Hotel

    Dear Anonymous,

    Thank you for taking your time to reply to our questionnaire and for choosing Freys Hotel when visiting Stockholm.

    We are glad you were happy with our location but sorry to hear that you did not enjoy the location of our breakfast. I have let our head of breakfast know your thoughts and we will see if we can open up our adjoining meeting room for breakfast the days when it's crowded in the restaurant.

    About the bar - the restaurant has a bar which is the hotel bar. You are more than welcome to have a beer there.

    Please feel free to contact us should you have any further questions or requests.

    Hope to see you back with us in Stockholm soon again!

    Reservations Department

    Andrea

    reservations@freyshotels.com

    2 weeks ago  
  23. Marina Koshcheeva
    4.5 out of 54.5 / 5
    Marina Koshcheeva Incheckning 2019-07-02 (5 nätter)
    2 weeks ago
  24. Anonymous
    No rating given 
    Anonymous Incheckning 2019-07-03 (2 nätter)
    2 weeks ago
  25. Anonymous
    3.5 out of 53.5 / 5
    Anonymous Incheckning 2019-06-29 (4 nätter)

    Det bästa: Great location and view on 7th floor. Very nice people and stylish.

    Kunde förbättras: Windows needed work; wouldn't shut. Better eggs. More space for suitcases. Overall, great location and friendly staff.

    2 weeks ago

    Freys Hotel

    Hi,

    Thank you for taking your time to reply to our questionnaire. Happy to read you had a good stay. We will check the windows and repair them if needed. Hope to see you back with us in Stockholm soon again!

    Reservations Department

    Sara

    2 weeks ago